Position Overview:

who we are:

Our goal is to reduce the number of steps and time it takes to deliver customers’ orders.

As a household and beauty products sales outfit that serves people across the country on daily basis, we are currently expanding to maximise customers’ satisfaction and fulfilment experience. We have standby delivery agents and team members across the country that help to ensure that customers’ orders are delivered in the shortest possible time—if possible, same-day delivery.

Responsibilities:

We expect you to:

1. To receive order notifications, call the customer to confirm, and forward order details to the appropriate delivery agent for delivery to begin.

2. To follow up, and ensure that orders were delivered in the shortest possible time and correctly.

3. Update records of scheduled, pending, and delivered orders on the Customer Relationship Management (CRM) platform in a prompt manner.

4. Contact customers via WhatsApp or call when necessary to ensure maximum satisfaction and timely delivery.

5. Send notification to supplier group when stock is low

6. Keep track of stocks and update orders status using the CRM software 

7. Ask for order updates regularly

8. Follow-up on weight-bill sent out until delivery agent receives them

9. Post products on WhatsApp status and take order on WhatsApp

10. Respond to enquiry messages

Our offer:

1. A fully remote and mobile engagement
2. N50,000 basic salary (subject to review in the coming months)
3. N3,000 monthly incentive (date and airtime)
4. N10,000 weekly bonus if >70% of weekly orders are delivered.

Become a part of our team by providing the information required in the form below.

We look forward to having you on board.